pouchnest

Shipping and Delivery Information

At pouchnest, we’re committed to delivering your order quickly, securely, and discreetly — from our U.S. warehouse directly to your doorstep, anywhere in the United States.

We understand how important fast and reliable shipping is. That’s why we partner with trusted carriers and offer full tracking on every order.

 

Where We Ship From

All orders are processed and shipped from our U.S.-based fulfillment center, ensuring efficient delivery across most U.S. states.

⚠️ Please note: At this time, we do not ship to Alaska, Hawaii, or U.S. military addresses (APO/FPO/DPO). If your address falls into one of these categories, the system will prevent checkout.

In rare cases where local stock is unavailable, your order may be fulfilled from one of our international facilities. If this occurs, we will notify you before shipment and proceed only with your consent, Tracking will be provided as usual.

 

Shipping Options & Delivery Timeframes

We currently ship via:

  • USPS (Ground Advantage, Priority, Express)

  • UPS

  • FedEx

Estimated delivery times:

  • Contiguous U.S. (urban and suburban areas): 2–5 business days

  • Rural or extended service areas: 5–10 business days

Once your order is shipped, you’ll receive a confirmation email with full tracking details. Please allow 1–2 business days for your tracking to begin updating.

 

Shipping Costs & Free Shipping

We offer free standard shipping on all U.S. orders over $50 (before tax).

For orders under $50, shipping costs are automatically calculated at checkout based on your location and selected shipping method.

 

Order Processing

Our New Jersey warehouse operates Monday through Friday, excluding U.S. federal holidays.
Most orders are processed and dispatched within 24–48 business hours of payment confirmation.

 

Adult Signature Requirements

Depending on your state, an adult signature may be required upon delivery for orders containing nicotine products. You’ll be notified at checkout if this applies.

Please ensure someone 21 years or older is available to receive the package where required by law.

 

Risk of Loss & Delivery Responsibility

Once an order has been handed to the shipping carrier, pouchnest is no longer responsible for loss, theft, or damage. We recommend shipping to a secure address such as a workplace, PO Box, or attended residence.

If a parcel is marked “delivered” by the carrier but cannot be found, please contact the carrier directly to file a claim.

 

Address Accuracy & Fraud Protection

Please double-check your shipping address before completing your order.
If you notice an error, contact us immediately at info@pouchnest.com before your order ships — we’ll do our best to update it in time.

pouchnest is not responsible for delivery issues caused by incorrect or incomplete addresses submitted during checkout.

To help protect against fraud, we require that your billing and shipping addresses match. Orders with differing addresses may be delayed or canceled unless verified.

 

What We Don’t Offer

  • We do not offer in-store pickup

  • We cannot combine shipments from multiple orders

  • Delivery by a specific calendar date is not guaranteed

 

U.S. Delivery Coverage


pouchnest currently ships to the contiguous United States, covering 48 states and Washington, D.C.
We do not currently deliver to Alaska, Hawaii, or U.S. military addresses (APO/FPO/DPO).

All orders are packed in discreet, unbranded packaging and include full tracking for your peace of mind.

 

Need Help?


If you have questions about your shipment or need help with tracking, we're here for you.

📧 Email: service@pouchnest.com
🌐 Website: www.pouchnest.com

 

Thank you for choosing pouchnest — proudly supporting America’s smoke-free community.

 

This Shipping Policy is published in accordance with Google Merchant Center and Google Ads transparency requirements, and may be updated from time to time to reflect platform compliance standards.